Complex System
Case Study
Complex System
Case Study
Complex System
Case Study
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Complex System Design for Shift Managers at Urban Oasis Boutique Hotel
Complex System Design for Shift Managers at Urban Oasis Boutique Hotel
Complex System Design for Shift Managers at Urban Oasis Boutique Hotel
The project includes
Main Dashboard A high-level operational overview
Detailed Room View An internal page for granular management
The system is designed to provide the shift manager with a real-time reflection of the hotel’s status,
enabling full control over ongoing operations while presenting data insights and forecasting potential issues
The project includes
Main Dashboard A high-level operational overview
Detailed Room View An internal page for granular management
The system is designed to provide the shift manager with a real-time reflection of the hotel’s status,
enabling full control over ongoing operations while presenting data insights and forecasting potential issues
The project includes
Main Dashboard A high-level operational overview
Detailed Room View An internal page for granular management
The system is designed to provide the shift manager with a real-time reflection of the hotel’s status, enabling full control over ongoing operations while presenting data insights and forecasting potential issues
Introduction
Introduction
Introduction
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Ensuring a high quality, seamless guest experience
Managing and coordinating hotel operations
Rapid identification of issues and providing immediate solutions
Ensuring a high quality, seamless guest experience
Managing and coordinating hotel operations
Rapid identification of issues and providing immediate solutions
Ensuring a high quality, seamless guest experience
Managing and coordinating hotel operations
Rapid identification of issues and providing immediate solutions
Maintaining overall control over shift activities
Facilitating real time decision making
Ensuring operational continuity across all departments
Maintaining overall control over shift activities
Facilitating real time decision making
Ensuring operational continuity across all departments
Maintaining overall control over shift activities
Facilitating real time decision making
Ensuring operational continuity across all departments
System Objectives
System Objectives
System Objectives
Shift Manager Goals
Shift Manager Goals
Shift Manager Goals
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Human Capital
8 distinct departments
Human Capital
8 distinct departments
Reception
Housekeeping
Spa
Bar
Maintenance
Restaurant
Management
Reception
Housekeeping
Spa
Bar
Maintenance
Restaurant
Management
Physical Infrastructure
5 floors, 40 rooms
Physical Infrastructure
5 floors, 40 rooms
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5
25
Scope & Structure
Scope & Structure
Scope & Structure
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The Objective
To design a high efficiency dashboard for hotel shift managers, centralizing critical operational data into a clean, intuitive interface that supports rapid decision making in a high pressure environment
The Objective
To design a high efficiency dashboard for hotel shift managers, centralizing critical operational data into a clean, intuitive interface that supports rapid decision making in a high pressure environment
The Objective
To design a high efficiency dashboard for hotel shift managers, centralizing critical operational data into a clean, intuitive interface that supports rapid decision making in a high pressure environment
The Challenge Complexity VS Clarity
Information Overload Managing vast amounts of parallel tasks and 8 different departments without cluttering the UI
Balancing Depth Deciding which data points require immediate visibility and which belong in secondary layers
The Challenge Complexity VS Clarity
Information Overload Managing vast amounts of parallel tasks and 8 different departments without cluttering the UI
Balancing Depth Deciding which data points require immediate visibility and which belong in secondary layers
The Challenge Complexity VS Clarity
Information Overload Managing vast amounts of parallel tasks and 8 different departments without cluttering the UI
Balancing Depth Deciding which data points require immediate visibility and which belong in secondary layers
The Solution
Strategic Hierarchy Prioritized critical actions and simplified complex workflows to reduce cognitive load
Visual Balance Created a "clean & calm" aesthetic to support continuous work and reduce stress during busy shifts
Real-Time Responsiveness Focused on "at a glance" navigation for immediate orientation
The Solution
Strategic Hierarchy Prioritized critical actions and simplified complex workflows to reduce cognitive load
Visual Balance Created a "clean & calm" aesthetic to support continuous work and reduce stress during busy shifts
Real-Time Responsiveness Focused on "at a glance" navigation for immediate orientation
The Solution
Strategic Hierarchy Prioritized critical actions and simplified complex workflows to reduce cognitive load
Visual Balance Created a "clean & calm" aesthetic to support continuous work and reduce stress during busy shifts
Real-Time Responsiveness Focused on "at a glance" navigation for immediate orientation
The Mission
The Mission
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Daniela, 32
Role Shift Manager at Urban Oasis
The Goal Maintaining "The Perfect Routine" in a high-pressure environment
Daniela, 32
Role Shift Manager at Urban Oasis
The Goal Maintaining "The Perfect Routine" in a high-pressure environment
Daniela, 32
Role Shift Manager at Urban Oasis
The Goal Maintaining "The Perfect Routine" in a high-pressure environment
Key Challenges
Chaos Control Managing last minute changes and 8 different departments
Information Gaps Needs to know room status and team workload at a glance
Hyper Connected Struggles to disconnect, needs a tool that simplifies her life, not adds more noise
Key Challenges
Chaos Control Managing last minute changes and 8 different departments
Information Gaps Needs to know room status and team workload at a glance
Hyper Connected Struggles to disconnect, needs a tool that simplifies her life, not adds more noise
Core Needs (JTBD)
Real-time monitoring of room status and guest complaints
Task orchestration (assigning and tracking team performance)
Operational continuity through quick shift summaries
Core Needs (JTBD)
Real-time monitoring of room status and guest complaints
Task orchestration (assigning and tracking team performance)
Operational continuity through quick shift summaries
Persona
Persona
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#8AA9CE
#8AA9CE
#8AA9CE
#FBD192
#FBD192
#FBD192
#ADD1AC
#ADD1AC
#ADD1AC
#F5F5F5
#F5F5F5
#F5F5F5
#AE5959
#AE5959
#AE5959
#4C4946
#4C4946
#4C4946
Color Palette
Color Palette
Color Palette
Typography
Typography
Typography
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Inter Bold
Inter regular
Inter Bold
Inter regular
Inter Bold
Inter regular
I chose Inter for its clean aesthetic and exceptional readability in digital interfaces. Its versatile weights enable a clear typographic hierarchy, essential for managing data heavy dashboards while maintaining a sense of order and professionalism
I chose Inter for its clean aesthetic and exceptional readability in digital interfaces. Its versatile weights enable a clear typographic hierarchy, essential for managing data heavy dashboards while maintaining a sense of order and professionalism
I chose Inter for its clean aesthetic and exceptional readability in digital interfaces. Its versatile weights enable a clear typographic hierarchy, essential for managing data heavy dashboards while maintaining a sense of order and professionalism
Work Process
Work Process
Work Process
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Final Product
Final Product
Final Product
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Critical Alerts & Incident Response Instantly highlighting urgent issues to ensure immediate intervention and guest satisfaction
Critical Alerts & Incident Response Instantly
highlighting urgent issues to ensure immediate intervention and guest satisfaction
Critical Alerts & Incident
Response Instantly
highlighting urgent issues to ensure immediate intervention and guest satisfaction
Macro-to-Micro Navigation Designed to manage 40 rooms across 5 floors efficiently. The internal room view surfaces deep-dive data only when needed, reducing cognitive load while maintaining full operational transparency
Macro-to-Micro Navigation
Designed to manage 40 rooms across 5 floors efficiently. The internal room view surfaces deep-dive data only when needed, reducing cognitive load while maintaining full operational transparency
Macro-to-Micro Navigation
Designed to manage 40 rooms across 5 floors efficiently. The internal room view surfaces deep-dive data only when needed, reducing cognitive load while maintaining full operational transparency
Room Inventory Overview
A high-level summary of room readiness and tracking occupancy across all floors to ensure a smooth guest arrival flow
Room Inventory Overview
A high-level summary of room readiness and tracking occupancy across all floors to ensure a smooth guest arrival flow
Room Inventory Overview
A high-level summary of room readiness and tracking occupancy across all floors to ensure a smooth guest arrival flow
Interactions
Interactions
Interactions
Ready to Check-In?
Explore the interactive prototype to see how to manage the Urban Oasis in real-time
Ready to Check-In?
Explore the interactive prototype to see how to
manage the Urban Oasis in real-time
Ready to Check-In?
Explore the interactive prototype to see how to manage the Urban Oasis in real-time
Experience the Prototype
Experience the Prototype
Experience the Prototype